Live Chat & Virtual PA

We answer your calls, respond to your website visitors, and deliver qualified leads straight to you.

Live Chat & Virtual PA

Never Miss Another Enquiry

With tradestars live chat & virtual PA services, every website visitor and every phone call is handled professionally, even when you're on site, busy, or unavailable.

You focus on the work. We handle the enquiries.

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Live Chat That Works

Our intelligent live chat sits directly on your website, ready to engage visitors instantly.

It’s not just a basic chatbot, it’s trained using your website content, meaning it understands your services, your business, and how you operate.

What it does:

Answers customer questions in real time
Provides accurate information about your services
Engages visitors before they leave your site
Collects key customer details
Turns website traffic into real leads

Your potential customers get instant responses, no waiting, no missed opportunities.

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Your Virtual PA

Not able to answer the phone while working? That’s where your Virtual PA steps in.

What it does:

Answer calls professionally in your business name
Speaks with your customers and answer their questions
Capture important details about the enquiry
Ensure every caller feels looked after

Flexible setup:

Use a dedicated phone number we provide
Or simply forward your existing number to us

Either way, you’ll never miss another call again.

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All Enquiries, Delivered Straight to You

Once we’ve handled the chat or call, everything is sent directly to your inbox, giving you all the information you need without any extra effort. You’ll receive full customer details, a clear summary of the enquiry, and all the key information required to move things forward. There’s no chasing and no admin headaches, just qualified leads ready for you to quote, book, and complete.

Built for Busy Trades

Whether you're on-site, driving, or managing multiple jobs, tradestars ensures your business stays responsive and professional at all times. You won’t have to worry about missed calls, lost website enquiries, or constant interruptions throughout your working day, allowing you to stay focused on the job at hand.

Focus on the Work, We’ll Handle the Rest

With tradestars Live Chat & Virtual PA services, you can concentrate on delivering great work while we take care of your customer communication. The result is more leads coming in, less stress day to day, and a more organised, efficient way of running your business.

FAQ's

Have questions about how tradestars Live Chat & Virtual PA services work?

Below you’ll find answers to some of the most common queries, helping you understand exactly how we support your business, capture more enquiries, and keep everything running smoothly while you focus on the work.

How does the live chat learn about my business?
Our system analyses your website content to understand your services, pricing (if shown), locations, and how you operate. This allows it to answer customer questions accurately and in a way that reflects your business.
Will the live chat sound like a robot?
No, the chat is designed to feel natural, helpful, and professional. It engages visitors in a conversational way while still collecting the key information you need.
What happens when someone contacts me through live chat?
Once a conversation is completed, all the details are sent straight to your email. This includes the customer’s contact information, their enquiry, and anything else discussed, so you can follow up quickly.
How does the Virtual PA handle my calls?
Your Virtual PA answers calls in your business name, speaks directly with your customers, answers their questions, and gathers all relevant details about the enquiry.

What kind of information do you collect?
We collect essential details such as name, phone number, location, and a clear description of the work they need, ensuring you have everything required to respond and quote.
Can I use my existing phone number?
Yes, you can simply forward your current number to the number we provide, or you can choose to use the new dedicated number we set up for you.
Is this suitable for small businesses and sole traders?
Yes, it’s ideal for busy tradespeople and small business owners who can’t always answer the phone or respond to messages during the day.
Will I still have control over my enquiries?
Absolutely. We handle the initial contact, but you remain fully in control of all follow-ups, quotes, and bookings.

What's the Cost?

Our Live Chat & Virtual PA service is available for just £99.00 per month, offering a simple, affordable way to ensure you never miss an enquiry. Compared to the cost of hiring a receptionist, it’s a far more cost-effective solution, without the overheads of wages, holidays, or downtime. You get consistent, professional handling of your customer enquiries around the clock, helping you capture more leads and grow your business, all for a fixed monthly price.

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